The Model Takes the Blame
An agent closes a support ticket. The answer it gives is wrong. The customer writes back, angrier. A person takes the ticket, fixes it in ten minutes, and the …
Sanjay Gidwani
Founder & CEO, Kosmos AI Labs
Building intelligence into enterprise execution
Latest
All writing →Everything Around the Model Expects One Answer
A call to the model times out. The wrapper does what every wrapper has done for twenty years. It calls again. The second answer comes back and goes downstream. …
Two Visits in a Year
Tuesday I was in Kraków with the team. Friday through Sunday I was in Jaipur at a partner’s summit. One week, two companies, one theme kept coming up: …
The Ritual Changed Hands
I went looking for a date this week. Sometime in 2025, I stopped opening every chat by typing my priorities. I wanted to know which week. There isn’t one. …
Silence Is an Output
A ticket comes in. The routing model reads it and finds nothing it has seen before. It returns no category. The ticket lands in the intake queue with a blank …