Rollback Assumes One System
An agent did its job. It read the ticket, decided the customer was blocked, moved the ticket to a new queue, posted a summary in the support channel, updated …
Sanjay Gidwani
Founder & CEO, Kosmos AI Labs
Building intelligence into enterprise execution
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All writing →Worth Confirming
Most AI deployments this year have settled on the same safeguard. A person sits in the loop and confirms before the system acts. The policy took about a year to …
Invisible Was Never the Point
The industry got what it asked for. AI is embedded in the CRM, the ticketing queue, the deployment pipeline, the inbox. Nobody opens a separate tool. Nobody …
My Wife Is Right
My wife could have taught me this in an afternoon. She coaches kettlebells. She can watch someone swing for three seconds and tell them what their hips are …
You Can Only See to the Bend
The most quoted poem in American business gets remembered for its last three lines. The road less traveled. The difference it made. That is the retrospective, …