Redesigning the Work Nobody Scoped
A support rep at a mid-size software company used to spend twenty minutes drafting a reply to an escalated ticket. She uses AI now. The draft takes four …
Sanjay Gidwani
Founder & CEO, Kosmos AI Labs
Building intelligence into enterprise execution
Latest
All writing →The Trail Governance Assumes Was Never Built
Twelve months ago, agents sat inside a small fraction of enterprise applications. Gartner now projects that by the end of this year, forty percent of enterprise …
Observability Was Never Built to Explain Judgment
An agent made a call this week. Somewhere, on some team, it routed a ticket, picked a tool, closed a loop the wrong way. Someone opened the dashboard expecting …
The Mechanism Was Never the Product
AI did not just get faster. It got cheap enough to rebuild anything you have already built. That sentence should scare more people than it does.
Presence Is Not Comprehension
The people in your corner are real. So is the part they cannot reach. This took me longer to accept than I expected. I kept confusing presence with …