Invisible Was Never the Point
The industry got what it asked for. AI is embedded in the CRM, the ticketing queue, the deployment pipeline, the inbox. Nobody opens a separate tool. Nobody …
Sanjay Gidwani
Founder & CEO, Kosmos AI Labs
Building intelligence into enterprise execution
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All writing →My Wife Is Right
My wife could have taught me this in an afternoon. She coaches kettlebells. She can watch someone swing for three seconds and tell them what their hips are …
You Can Only See to the Bend
The most quoted poem in American business gets remembered for its last three lines. The road less traveled. The difference it made. That is the retrospective, …
In an Ocean of Agents, Almost Nobody Is Agentic
Every company I talk to can tell me how many agents it has deployed. Almost none can tell me what changed about the work. That gap hides inside a word. Agentic …
Redesigning the Work Nobody Scoped
A support rep at a mid-size software company used to spend twenty minutes drafting a reply to an escalated ticket. She uses AI now. The draft takes four …